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US Licenses and Disclosures

Zero Hash LLC is licensed in the following US Jurisdictions 

Jurisdiction

State Code

   License                 State Agency
Alabama AL

Money Transmitter License, 594

 Alabama Securities Commission
 401 Adams Avenue, Suite 280
 Montgomery, AL 36104
Alaska AK Money Transmitter License, AKMT-011078 Department of Commerce, Community and Economic Development
Division of Banking & Securities
550 West 7th, Suite 1850
Anchorage, Alaska 99501
Arizona AZ Money Transmitter License, 0949940 Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018
Arkansas AR Money Transmitter License, 115083 Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692
Colorado CO Money Transmitter License, 500251 Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Connecticut CT Money Transmitter License, MT-1699379 Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Delaware DE Check Seller, Money Transmitter License, 025893 Office of the State Bank Commissioner
555 E. Lookerman Street, Suite 210
Dover, DE 19901
District of Columbia DC Check Seller, Money Transmitter License, 025893 Department of Insurance, Securities, and Banking
810 First Street, NE, Suite 701
Washington, District of Columbia 20002
Florida FL Money Transmitter Part II, FT230000218 Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Georgia GA Seller of Payment Instruments License, 62002 Georgia Department of Banking and Finance
Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
Idaho ID Money Transmitters, MTL- 0225 Idaho Department of Finance, Securities Bureau
800 Park Boulevard, Suite 200
Boise, ID 83720-0031
Illinois IL Money Transmitter License, MT.0000320 Illinois Department of Financial and Professional Regulation
320 West Washington Street
Springfield, IL 62786
Indiana IN Money Transmitter License,

61426

Indiana Department of Financial Institutions
30 S Meridian St #300,
Indianapolis, IN 46204 (317) 232-3955
Iowa IA Money Services License, 2020-0116 State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, Iowa 50309
Kansas KS Money Transmitter License, MT.0000181 Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603
Kentucky KY Money Transmitter License, SC727773 Kentucky Department of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
Louisiana  LA Sale of Checks and Money Transmitters, 1699379 Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
Maine ME Money Transmitter License, 1699379 Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345
Maryland MD Money Transmitter License, 12-1699379 Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Massachusetts MA Foreign Transmittal Agency, FT1699379 Massachusetts Division of Banks
Licensing Unit - CFMSB
1000 Washington Street, 10th Floor
Boston MA 02118
Michigan MI Money Transmitter License, MT0021689 Michigan Department of Insurance and Financial Institutions
Post Office Box 30220
Lansing MI 48909-7720
Minnesota MN Money Transmitter License, MN-MT-1699379 Minnesota Department of Commerce and Financial Institutions Division 85
7th Place East Suite 500
St. Paul, MN 55101
Mississippi MS Money Transmitter License, 1699379 Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
Missouri MO Sale of Checks and Money Transmitter License, MO-21-8474 Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Nebraska NE Money Transmitter License, 1699379 Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732
Nevada NV Money Transmitter, MT11117 Nevada Financial Institutions Division
1830 College Parkway, Ste. 100
Carson City, NV 89706
New Hampshire NH Money Transmitter License, 22546-MT New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
New Jersey NJ Money Transmitter, L070328 New Jersey Department of Banking and Insurance
20 West State Street, Post Office Box 325
Trenton, NJ 08625
New Mexico NM Money Transmission License, 1699379 New Mexico Financial Institutions Department Mortgage Unit
2550 Cerrillos Road, 3rd Floor
Post Office Box 25101 (87504)
Sante Fe, NM 87505
New York NY

Money Transmitter License, MT 104418

New York Department of Financial Services
One State Street
New York, NY 10004-1511
New York NY

Virtual Currency Business Activity Company License, 0000017

New York Department of Financial Services
One State Street
New York, NY 10004-1511
North Carolina NC Money Transmitter License, 181412 North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27603
North Dakota ND Money Transmitter License, MT103328 North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501
Ohio OH Money Transmitter License, 1699379 Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
Oklahoma OK Money Transmission License, 1699379 Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215
Oregon OR Money Transmitter License, MTX-30208 Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities
Post Office Box 14480
Salem, Oregon 97309-0405
Pennsylvania PA Pennsylvania Money Transmitter License, 92906 Pennsylvania Department of Banking and Securities
17 North Second Street, Suite 1300
Harrisburg, Pennsylvania 17101-1642
Puerto Rico   Money Transmitter License, TM-091 Office of the Commissioner of Financial Institutions
1492 Ponce de León Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
Rhode Island RI Currency Transmitter, 20203989CT State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue
Cranston, RI 02920-4407
South Carolina SC Money Transmitter License, 1699379 Office of the Attorney General
Money Services Division
10000 Assembly Street
Columbia, SC 29201
South Dakota SD Money Transmitter License, MT.2146 South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, South Dakota 57501
Tennessee TN Money Transmitter License, 1699379 Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
Texas TX Money Transmitter License, 3172 Texas Department of Banking
2601 North Lamar Blvd
Austin, TX 78075
Vermont VT Money Transmitter, 100-112 Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Utah UT Money Transmitter License, 198  Utah Department of Financial Institutions
324 S. State Street #201
Salt Lake City, UT 8411
Virginia VA Money Order Seller and Money Transmitter License, MO-352 Bureau of Financial Institutions
State Corporation Commission
1300 East Main Street, Suite 800
Post Office Box 640
Richmond, Virginia 23218-0640
Washington WA Money Transmitter (includes Currency Exchange), 550-MT-112878 State of Washington - Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
West Virginia WV Money Transmitter License. WVMT-1699379 West Virginia Division of Financial Institutions
900 Pennsylvania, Suite 306
Charleston, WV 25302
Wyoming WY Money Transmitter License. WVMT-1699379 Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002

 

Disclosures

 Jurisdiction                                                      Disclosures

Alaska

For Alaska Residents Only: If your issue is unresolved by Zero Hash LLC (855) 744-7333, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf 

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

If you have a complaint, please contact Zero Hash LLC. at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page https://difi.az.gov/complaint
AZ e-Licensing Portal for filing a complaint
AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

Arkansas

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center.

If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file the completed complaint form http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
Facsimile: (501) 324-9268

Colorado

Colorado State Banking Commissioner

Colorado Money Transmitter Customer Notice

District of Columbia

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version
https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf

Georgia

Licensed by The Georgia Department of Banking and Finance. (Lic. # 62002 / NMLS# 1699379).
If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources: https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint

Florida

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online: https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
850-487-9687

FL Office of Financial Regulation Complaint Portal: https://flofr.gov/sitePages/FileAComplaint.htm

Illinois

If you are located in the State of Illinois and have a complaint, please first contact Customer Support at (855) 744-7333 or email at compliance@zerohash.com. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint online.

Indiana 

Zero Hash LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Kansas

If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/

Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603
Fax: (785) 371-1229
Email: complaints@osbckansas.org

Louisiana 

Please note the license issued to Zero Hash LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.

Maryland  If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Maryland Department of Labor.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. 12-1699379 and NMLS ID: 1699379] by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Zero Hash LLC may be obtained at www.nmlsconsumeraccess.org
Minnesota Zero Hash LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team by phone at: (855) 744-7333 or via email at compliance@zerohash.com. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101, or contact the Consumer Financial Protection Bureau for questions or complaints about Zero Hash LLC at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.
Mississippi The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/
Nevada

Zero Hash LLC is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Zero Hash.

New York

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
• Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
• There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currency may lead to an increased risk of fraud or cyber attack.
• The nature of virtual currency means that any technological difficulties experienced by Zero Hash LLC may prevent the access or use of a customer’s virtual currency.
• Any bond or trust account maintained by Zero Hash LLC for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Any complaints regarding Zero Hash LLC or Zero Hash Liquidity Services LLC may be sent to either entity at 327 N Aberdeen St, Chicago, IL 60607-1202 or through email at legal@zerohash.com Complaints may also be submitted via telephone at (855) 744-7333. A complainant may also bring his or her complaint to the attention of the New York Department of Financial Services at One State Street, New York, NY 10004-1511 or through the internet at www.dfs.ny.gov. Complaints may also be made to the New York.

 

Service of process in the State of New York may be delivered to Zero Hash c/o Registered Agents, 418 Broadway Ste R, Albany NY 12207.

***

Zero Hash LLC is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have a question or complaint, please first contact Zero Hash at Zero Hash Help Center or (855) 744-7333, or at its mailing address: 327 N Aberdeen St., Chicago, IL 60607-1202.

For unresolved/written complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, tel: 800-342-3736, email: consumers@dfs.ny.gov, website: www.dfs.ny.gov/complaint.

Oregon

If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at (855) 744-7333 or email at compliance@zerohash.com. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: website for additional information.

Tennessee 

Zero Hash LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter.
The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE https://www.tn.gov/content/tn/tdfi/mortgage-consumer-lending/money-transmitter/mt-listing.html or visit the NMLS Consumer Access website HERE https://www.nmlsconsumeraccess.org/Home.aspx/MainSearch.

Texas If you have a complaint, first contact Zero Hash LLC at compliance@zerohash.com or (855) 744-7333. If you still have an unresolved complaint regarding the company's money transmission or exchange activity, please direct your complaint to the Texas Department of Banking, 2601 North Lamar Blvd, Austin, TX 78075, 1-877-276-5554 (toll free), www.dob.texas.gov.
Virginia

Zero Hash LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such a license does not cover the transmission of virtual currency (Bitcoin).

Bureau of Financial Institutions
State Corporation Commission
1300 East Main Street, Suite 800
P.O. Box 640
Richmond, Virginia 23218-0640

Washington 

Please note the following disclosures associated with virtual currency:

  • If you have a complaint, first contact Zero Hash LLC at Zero Hash Help Center or (855) 744-7333, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints. Call us: 1-877-RING DFI (1-877-746-4334) Email us: CSEnforceComplaints@dfi.wa.gov.
  • The nature of digital assets may lead to an increased risk of fraud or cyber attacks which may cause your digital assets to be irretrievably stolen or lost. Digital assets held by Zero Hash are not protected by the Securities Investor Protection Corporation (SIPC), the Federal Deposit Insurance Corporation (FDIC), or any form of private insurance carried by Zero Hash. You are solely responsible for maintaining insurance policies for digital assets held by Zero Hash on your behalf. Zero Hash does not make any promises or warranties with respect to any insurance policies carried by Zero Hash or a wallet provider, and you will not be able to make any claims against any insurance policies carried by Zero Hash or wallet provider.
  • A description of the pricing and fees for digital asset transactions can be found here.
  • The nature of digital assets mean that the transfer of digital assets are irrevocable with the exception of certain erroneous transactions.
  • You are solely responsible for reviewing your transaction receipts and for monitoring your transaction history for any errors. If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us within twenty-four (24) hours of the transaction by emailing us at support@zerohash.com. If Zero Hash determines that a transaction was made in error, then Zero Hash may, in its sole discretion, declare the transaction null and void, in whole or in part, even if you do not agree to cancel or modify it, in which case you shall return the digital asset or funds received in the erroneous transaction.

 

Zero Hash Liquidity Services LLC is licensed in the following US Jurisdictions

  Jurisdiction                                             License                                                                         State Agency

New York

Virtual Currency Business Activity Company License, 0000016

New York Department of Financial Services
One State Street
New York, NY 10004-1511

 

Disclosure

  Jurisdiction                                                                          Disclosure
New York

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
• Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
• There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currency may lead to an increased risk of fraud or cyber attack.
• The nature of virtual currency means that any technological difficulties experienced by Zero Hash Liquidity Services LLC may prevent the access or use of a customer’s virtual currency.
• Any bond or trust account maintained by Zero Hash Liquidity Services LLC for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Any complaints regarding Zero Hash LLC or Zero Hash Liquidity Services LLC may be sent to either entity at 327 N Aberdeen St, Chicago, IL 60607-1202 or through email at legal@zerohash.com Complaints may also be submitted via telephone at (855) 744-7333. A complainant may also bring his or her complaint to the attention of the New York Department of Financial Services at One State Street, New York, NY 10004-1511 or through the internet at www.dfs.ny.gov. Complaints may also be made to the New York.