Licenses and Disclosures

Zero Hash LLC is licensed in the following US Jurisdictions 

   Jurisdiction                              License                                                                                     State Agency

Alabama	Money Transmitter License, 594	Alabama Securities Commission  401 Adams Avenue, Suite 280  Montgomery, AL 36104
Alaska	Money Transmitter License, AKMT-011078	Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501
Arizona	Money Transmitter License, 0949940	Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018
Arkansas	Money Transmitter License, 115083	Arkansas Securities Department Heritage West Building, Suite 300 201 East Markham Street Little Rock, AR 72201-1692
Colorado	Money Transmitter License, 500251	Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
Connecticut	Money Transmitter License, MT-1699379	Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800
Delaware	Check Seller, Money Transmitter License, 025893	Office of the State Bank Commissioner 555 E. Lookerman Street, Suite 210 Dover, DE 19901
District of Columbia	Check Seller, Money Transmitter License, 025893	Department of Insurance, Securities, and Banking 810 First Street, NE, Suite 701 Washington, District of Columbia 20002
Florida	Money Transmitter Part II, FT230000218	Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399
Georgia	Seller of Payment Instruments License, 62002	Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
Idaho	Money Transmitters, MTL- 0225	Idaho Department of Finance, Securities Bureau 800 Park Boulevard, Suite 200 Boise, ID 83720-0031
Iowa	Money Services License, 2020-0116	State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309
Illinois	Money Transmitter License, MT.0000320	Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786
Kansas	Money Transmitter License, MT.0000181	Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603
Kentucky	Money Transmitter License, SC727773	Kentucky Department of Financial Institutions 1025 Capital Center Drive, Suite 200 Frankfort, KY 40601
Louisiana	Sale of Checks and Money Transmitters, 1699379	Louisiana Office of Financial Institutions Post Office Box 94095 Baton Rouge, LA 70804-9095
Maine	Money Transmitter License, 1699379	Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 76 Northern Avenue Gardiner, ME 04345
Maryland	Money Transmitter License, 12-1699379	Maryland Commissioner of Financial Regulation 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202
Massachusetts	Foreign Transmittal Agency, FT1699379	Massachusetts Division of Banks Licensing Unit - CFMSB 1000 Washington Street, 10th Floor Boston MA 02118
Michigan	Money Transmitter License, MT0021689	Michigan Department of Insurance and Financial Institutions Post Office Box 30220 Lansing MI 48909-7720
Minnesota	Money Transmitter License, MN-MT-1699379	Minnesota Department of Commerce and Financial Institutions Division 85 7th Place East Suite 500 St. Paul, MN 55101
Mississippi	Money Transmitter License, 1699379	Mississippi Department of Banking and Consumer Finance Post Office Box 12129 Jackson, MS 39236
Missouri	Sale of Checks and Money Transmitter License, MO-21-8474	Missouri Division of Finance Truman State Office Building Room 630 Jefferson City, MO 65102
Nebraska	Money Transmitter License, 1699379	Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732
Nevada	Money Transmitter, MT11117	Nevada Financial Institutions Division 1830 College Parkway, Ste. 100 Carson City, NV 89706
New Hampshire	Money Transmitter License, 22546-MT	New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord NH 03301
New Jersey	Money Transmitter, L070328	New Jersey Department of Banking and Insurance 20 West State Street, Post Office Box 325 Trenton, NJ 08625
New Mexico	Money Transmission License, 1699379	New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor Post Office Box 25101 (87504) Sante Fe, NM 87505
New York	Money Transmitter License, MT 104418	New York Department of Financial Services One State Street New York, NY 10004-1511
New York	Virtual Currency Business Activity Company License, 0000017	New York Department of Financial Services One State Street New York, NY 10004-1511
North Carolina	Money Transmitter License, 181412	North Carolina Commissioner of Banks 316 W. Edenton Street Raleigh, NC 27603
North Dakota	Money Transmitter License, MT103328	North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismark, ND 58501
Ohio	Money Transmitter License, 1699379	Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120
Oklahoma	Money Transmission License, 1699379	Ohio Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215
Oregon	Money Transmitter License, MTX-30208	Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities Post Office Box 14480 Salem, Oregon 97309-0405
Pennsylvania	Pennsylvania Money Transmitter License, 92906	Pennsylvania Department of Banking and Securities 17 North Second Street, Suite 1300 Harrisburg, Pennsylvania 17101-1642
Puerto Rico	Money Transmitter License, TM-091	Office of the Commissioner of Financial Institutions 1492 Ponce de León Avenue, Suite 600 Centro Europa Building San Juan, PR 00907
Rhode Island	Currency Transmitter, 20203989CT	State of Rhode Island Department of Business Regulation Division of Banking 1511 Pontiac Avenue Cranston, RI 02920-4407
South Carolina	Money Transmitter License, 1699379	Office of the Attorney General Money Services Division 10000 Assembly Street Columbia, SC 29201
South Dakota	Money Transmitter License, MT.2146	South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501
Tennessee	Money Transmitter License, 1699379	Tennessee Department of Financial Institutions 312 Rosa L. Parks Avenue, 26th Floor Nashville, TN 37243
Texas	Money Transmitter License, 3172	Texas Department of Banking 2601 North Lamar Blvd Austin, TX 78075
Vermont	Money Transmitter, 100-112	Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620
Utah	Money Transmitter License, 198	Utah Department of Financial Institutions 324 S. State Street #201 Salt Lake City, UT 8411
Virginia	Money Order Seller and Money Transmitter License, MO-352	Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, Suite 800 Post Office Box 640 Richmond, Virginia 23218-0640
Washington	Money Transmitter (includes Currency Exchange), 550-MT-112878	State of Washington - Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501
West Virginia	Money Transmitter License. WVMT-1699379	West Virginia Division of Financial Institutions 900 Pennsylvania, Suite 306 Charleston, WV 25302
Wyoming	Money Transmitter License. WVMT-1699379	Wyoming Department of Audit Hathaway Building 2300 Capitol Ave., 2nd Floor Cheyenne, WY 82002

 

Disclosures

 Jurisdiction                                                      Disclosures

Alaska	For Alaska Residents Only: If your issue is unresolved by Zero Hash LLC [phone], please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at [e-mail] or call Nine Zero Seven Four Six Five Two Five Two One.
Arizona	If you have a complaint, please contact Zero Hash LLC. at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page https://difi.az.gov/complaint AZ e-Licensing Portal for filing a complaint AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint
Arkansas	If you have a complaint, please contact Coinbase, Inc. at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file the completed complaint form http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf by e-mailing to [e-mail] or by mailing at: 1 Commerce Way, Suite 402 Little Rock, Arkansas 72202 Telephone: [phone] Facsimile: [phone]
Colorado	Colorado State Banking Commissioner CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: [e-mail] website: https://banking.colorado.gov/industry/money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. Colorado Money Transmitter Customer Notice
District of Columbia	If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: [phone] Fax: [phone] E-mail: [e-mail] Consumer Complaint Form Mail-in Version https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf
Georgia	Licensed by The Georgia Department of Banking and Finance. (Lic. # 62002 / NMLS# 1699379). If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources: https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint
Florida	If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online: https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required. Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687 FL Office of Financial Regulation Complaint Portal: https://flofr.gov/sitePages/FileAComplaint.htm
Illinois	If you are located in the State of Illinois and have a complaint, please first contact Customer Support at [phone] or email at [e-mail]. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint online.
Kansas	If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/ Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: [phone] Email: [e-mail]
Louisiana	Please note the license issued to Zero Hash LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
Maryland	If you have a complaint, please contact Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center. If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file it by contacting the Maryland Department of Labor. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. 12-1699379 and NMLS ID: 1699379] by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or [phone]. Additional information about Coinbase, Inc. may be obtained at www.nmlsconsumeraccess.org
Minnesota	Zero Hash LLC is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team by phone at: [phone] or via email at [e-mail]. You may also submit a complaint to the Minnesota Department of Commerce by phone at [phone] or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101, or contact the Consumer Financial Protection Bureau for questions or complaints about Zero Hash LLC at https://www.consumerfinance.gov/ or by phone at [phone].
Mississippi	The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Zero Hash LLC at 1-855-744-7333 or Zero Hash Help Center to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Zero Hash LLC's money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/
Nevada	Zero Hash LLC is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Zero Hash.
New York	Please note the following disclosures associated with virtual currency: • Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. • Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency. • Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. • Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction. • The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear. • There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future. • The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time. • The nature of virtual currency may lead to an increased risk of fraud or cyber attack. • The nature of virtual currency means that any technological difficulties experienced by Zero Hash LLC may prevent the access or use of a customer’s virtual currency. • Any bond or trust account maintained by Zero Hash LLC for the benefit of its customers may not be sufficient to cover all losses incurred by customers. Any complaints regarding Zero Hash LLC or Zero Hash Liquidity Services LLC may be sent to either entity at 327 N Aberdeen St, Chicago, IL 60607-1202 or through email at [e-mail] Complaints may also be submitted via telephone at [phone]. A complainant may also bring his or her complaint to the attention of the New York Department of Financial Services at One State Street, New York, NY 10004-1511 or through the internet at www.dfs.ny.gov. Complaints may also be made to the New York. *** Zero Hash LLC is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have a question or complaint, please first contact Zero Hash at Zero Hash Help Center or [phone], or at its mailing address: 327 N Aberdeen St., Chicago, IL 60607-1202. For unresolved/written complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, tel: [phone], email: [e-mail], website: www.dfs.ny.gov/complaint.
Oregon	If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at [phone] or email at [e-mail]. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; [phone] (toll-free in the USA). Please visit: website for additional information.
Tennessee	Zero Hash LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE https://www.tn.gov/content/tn/tdfi/mortgage-consumer-lending/money-transmitter/mt-listing.html or visit the NMLS Consumer Access website HERE https://www.nmlsconsumeraccess.org/Home.aspx/MainSearch.
Texas	If you have a complaint, first contact Zero Hash LLC at [e-mail] or [phone]. If you still have an unresolved complaint regarding the company's money transmission or exchange activity, please direct your complaint to the Texas Department of Banking, 2601 North Lamar Blvd, Austin, TX 78075, 1-877-276-5554 (toll free), www.dob.texas.gov.
Virginia	Zero Hash LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such a license does not cover the transmission of virtual currency (Bitcoin). Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, Suite 800 P.O. Box 640 Richmond, Virginia 23218-0640
Washington	Please note the following disclosures associated with virtual currency: If you have a complaint, first contact Zero Hash LLC at Zero Hash Help Center or [phone], and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints. Call us: 1-877-RING DFI (1-877-746-4334) Email us: [e-mail]. The nature of digital assets may lead to an increased risk of fraud or cyber attacks which may cause your digital assets to be irretrievably stolen or lost. Digital assets held by Zero Hash are not protected by the Securities Investor Protection Corporation (SIPC), the Federal Deposit Insurance Corporation (FDIC), or any form of private insurance carried by Zero Hash. You are solely responsible for maintaining insurance policies for digital assets held by Zero Hash on your behalf. Zero Hash does not make any promises or warranties with respect to any insurance policies carried by Zero Hash or a wallet provider, and you will not be able to make any claims against any insurance policies carried by Zero Hash or wallet provider. A description of the pricing and fees for digital asset transactions can be found here. The nature of digital assets mean that the transfer of digital assets are irrevocable with the exception of certain erroneous transactions. You are solely responsible for reviewing your transaction receipts and for monitoring your transaction history for any errors. If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us within twenty-four (24) hours of the transaction by emailing us at [e-mail]. If Zero Hash determines that a transaction was made in error, then Zero Hash may, in its sole discretion, declare the transaction null and void, in whole or in part, even if you do not agree to cancel or modify it, in which case you shall return the digital asset or funds received in the erroneous transaction.

Zero Hash Liquidity Services LLC is licensed in the following US Jurisdictions

  Jurisdiction                                             License                                                                         State Agency

New York

Virtual Currency Business Activity Company License, 0000016

New York Department of Financial Services One State Street New York, NY 10004-1511

Disclosure

  Jurisdiction                                                                          Disclosure

New York

Please note the following disclosures associated with virtual currency: • Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. • Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency. • Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. • Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction. • The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear. • There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future. • The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time. • The nature of virtual currency may lead to an increased risk of fraud or cyber attack. • The nature of virtual currency means that any technological difficulties experienced by Zero Hash Liquidity Services LLC may prevent the access or use of a customer’s virtual currency. • Any bond or trust account maintained by Zero Hash Liquidity Services LLC for the benefit of its customers may not be sufficient to cover all losses incurred by customers. Any complaints regarding Zero Hash LLC or Zero Hash Liquidity Services LLC may be sent to either entity at 327 N Aberdeen St, Chicago, IL 60607-1202 or through email at [e-mail] Complaints may also be submitted via telephone at [phone]. A complainant may also bring his or her complaint to the attention of the New York Department of Financial Services at One State Street, New York, NY 10004-1511 or through the internet at www.dfs.ny.gov. Complaints may also be made to the New York.