Ask us anything. We're here to help.

Portal Administration Guides

Logging In

• My Sign Up link has expired
• How can I login without my 2 Factor Authentication device?
• How do I reset my password?
• How to Sign Up as a new user

Account Administration

• Creating API Keys
• User Roles and Permissions
• How do I add users to my account?
• Participant Relationships and Access Rights

Application & Participant Onboarding

• Permitted Jurisdictions
• Submitting an Application
• Application Review Process

Reporting Suite

• Reporting Suite

Zero Hash

General

• What is Zero Hash?

FX

• How can I use Zero Hash for FX conversion?

Zero Hash Liquidity Service (ZHLS)

• Overview: Zero Hash Liquidity Service

Platform Setup

• Create a Platform
• Add Counterparties
• Manage Counterparties
• Payments Integration Flow
• Institutional Exchange Integration Flow
• OTC Integration Flow

Supported Assets

• Does Zero Hash support Flare Network?
• Certification Environment Testing
• Does Zero Hash support LTC 3-prefixed addresses?
• Memo ID's and Destination Tags (XLM, XRP, EOS)
• What assets do you support?
• Which Tether (USDT) implementation do you support?

See all 7 articles

Account Management

• What is an Account Label?
• 'Lock' Your Platform
• How do I view my current account balance?
• What is an Account Type?
• What is an Account Group?
• What does NDO mean?

See all 8 articles

Deposits & Withdrawals

• Smart Contracts at Zero Hash
• How are Network Fees Processed?
• Are there minimum withdrawal amounts?
• Batching of UTXO withdrawals
• Controlling gas prices on withdrawals
• International FX Wire Instructions

See all 12 articles

Trade Management

• Zero Hash Transaction States
• How do I submit a trade for settlement by Zero Hash?
• How do I get trade details?

Calculation Services

• How do we calculate interest?
• What asset rounding precisions are utilized?
• How is the Zero Hash Index calculated?

Fees

• What fees are charged for custody of FX currencies?
• Zero Hash Fee Schedule

Legal and Compliance

Seed SEF Rulebook and Rule Changes

• Seed SEF Rulebook
• Seed SEF Rule Changes

Disclosures

• New York BitLicense Risk Disclosure and Complaint Procedure
• NFA Disclosure
• State Money Transmitter Disclosures

Policies

• Privacy Opt Out
• GDPR Policy
• Participant Code of Conduct
• Seed CX's AML/KYC Policy
• Forks Policy
• Privacy Policy

See all 7 articles

Release Notes

Production

• 2021-04-27 Collateral Management Enhancements at the Portfolio Level
• 2021-04-15 Support for new assets
• 2021-04-14 ETH Berlin Hardfork
• 2021-04-13 Smart Contracts
• 2021-03-30 Account Labels
• 2021-03-29 Change to GET /accounts

See all 44 articles

Certification

• 2020-10-30 Self-Service Loan Editing
• 2020-06-24
• 2020-06-12
• 2020-04-09
• 2020-03-30
• 2020-03-04

See all 12 articles